Spacetalk App and Spacetalk Devices Terms of Use

Spacetalk provides a subscription service that allows our members to obtain and collect location and other data relating to connected devices over the Internet to certain Internet-connected mobile devices.

These Terms of Use (‘TOU’ or ‘Terms’) govern your use of the Spacetalk™ App and Spacetalk™ devices. As used in these Terms, ‘Spacetalk service’, ‘our service’ or ‘the service’ means the service provided by Spacetalk for discovering and using Spacetalk content, including all features, functionalities and user interfaces, as well as all content and software associated with our service, including the Spacetalk App (‘the App’).

The App and Spacetalk devices are provided to you by Spacetalk Holdings Pty Ltd, SpacetalkWatch UK Ltd and Spacetalk USA Pty Ltd which are fully owned subsidiaries of Spacetalk Ltd, a Public Company listed on the Australian Stock Exchange (ASX company code: SPA) ABN 93 091 351 530.

1. Scope of License

1.1. Spacetalk grants to you a non-transferrable license to use the App on products that you own or control.

1.2. These Terms will govern any content, materials or services accessible from or purchased within the App as well as upgrades provided by Spacetalk that replace or supplement the original App or Spacetalk devices.

1.3. You may not distribute or make the App available over a network where it could be used by devices other than Spacetalk devices. You may not transfer, redistribute or sub-license the App. You may not copy, reverse-engineer, dissemble attempt to derive the source code of, modify or create derivative works of the App.

2. Membership

2.1. To use the Spacetalk service you must have internet access, a mobile device and a current subscription.

2.2. To obtain a current subscription, you must download the application from an app store on your mobile device and create an account in the application (including verifying your account via email).

2.3. Your subscription will continue until terminated by you.

2.4. A current subscription will entitle you to access some functionality in the Service, but not all. Additional functionality may be available in the App for additional charges.

3. Billing

3.1. Billing Cycle. Any charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your iTunes, Google Play or similar Account at confirmation of purchase.

4. Use of Data

4.1. You agree that Spacetalk may collect and use technical data and related information, including but not limited to technical information about your device, system and App software and peripherals that is gathered periodically to facilitate the provision of our services to the member, and software updates, product support and other services related to the App and Spacetalk devices. Spacetalk may use this information (as long as it is in a form that does not personally identify you) to improve its products or to provide services or technologies to you. More information on our use of data can be obtained from our Privacy Policy.

5. Spacetalk Service

5.1. You must be 18 years of age to become a subscriber of the Spacetalk service.

5.2. The Spacetalk service and any content viewed through the service are for your personal and non-commercial use only.

5.3. You agree to use the Spacetalk products and services, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the service or content therein. You agree not to archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms) content and information contained on or obtained from or through the Spacetalk service. You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the Spacetalk service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the Spacetalk service; insert any code or product or manipulate the content of the Spacetalk service in any way; or use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Spacetalk service, including any software viruses or any other computer code, files or programs. We may terminate or restrict your use of our service if you violate the TOU or are engaged in illegal or fraudulent use of the service.

5.4. The quality and performance of the Spacetalk service content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection.

5.5. You understand and acknowledge that you are responsible for any User Content you submit or contribute and have full responsibility for such content, including its legality, reliability, accuracy and appropriateness. In providing any User Content, you represent and warrant that (a) you own or control all rights in and to such User Content and have the right to grant the license granted above and (b) all of your User Content does and will comply with these Terms of Use.

6. External Services

6.1. The App may enable access to Spacetalk’s and/or third-party services and websites (collectively and individually ‘External Services’). You agree to use the External Services at your sole risk. Spacetalk is not responsible for examining and evaluating the content or accuracy of any third-party External Services and shall not be liable for any such third-party External Services.

7. Passwords and Account Access

7.1. The member who created the Spacetalk account (the ‘Account Owner’) has access and control over the Spacetalk account and the Spacetalk devices that are used to access our service. To maintain control over the account and to prevent anyone from accessing the account (which would include information on viewing history for the account), the Account Owner should maintain control over the Spacetalk devices that are used to access the service and not reveal the password associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, Spacetalk or our partners from identity theft or other fraudulent activity.

8. Warranties, Indemnity and Limitations on Liability

8.1. The Spacetalk service is provided "as is" and without warranty or condition. In particular, our service may not be uninterrupted or error-free.

8.2. We do not warrant that the results that may be obtained from the App will be accurate and reliable.

8.3. In no case shall Spacetalk, our directors, employees, contractors and agents be liable for any injury, death, loss, claim or any direct, indirect, punitive, special or consequential damages of any kind arising from your use of the App or related services or for any other claim related in any other way to the use of the Spacetalk devices or App. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the lesser of the amount of the subscription to the App and the amount permitted by law.

8.4. These terms will not limit any non-waivable warranties or consumer protection rights that you may be entitled to under the consumer laws in your region.

8.5. You agree to indemnify, defend and hold harmless Spacetalk and our associated entities from any claim or demand including reasonable legal costs made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference or by your violation of any law or the rights of a third party.

9. Class Action Waiver

9.1. Where permitted under the applicable law, you and Spacetalk agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Further, where permitted under the applicable law, unless both you and Spacetalk agree otherwise, the court may not consolidate more than one person's claims with your claims and may not otherwise preside over any form of a representative or class proceeding.

10. Acceptable Use

The Spacetalk™ App and Spacetalk™ devices are not intended to be:

  • used for illegal tracking and monitoring of natural persons
  • used by persons not authorized by the primary account holder
  • used for the purposes of harassment or abuse
  • used in restricted areas
  • used to make personal gains or conduct personal business
  • used in a way that could affect its reliability or effectiveness
  • used in any way infringe any copyright, database rights, trademarks or other intellectual property
  • used in any way that infringes this Agreement or for an unlawful purpose
  • used as a medical device and/or in place of medical advice
  • used to replace a caregiver or medical attention

Spacetalk™ App users must not:

  • use Spacetalk devices in a way that infringes on the rights of the device user and others
  • access, download, send or receive any data (including images), which are offensive in any way, including sexually explicit, discriminatory, defamatory or libelous material
  • connect Spacetalk and their mobile devices to the internet using non-standard connections
  • interfere or attempt to interfere in any manner with the functionality or proper working of the Spacetalk devices and app
  • upload to the App, or use the app to store, process or transmit material in violation of third-party privacy or data protection rights
  • use the App to store, process or transmit any malware. Malware means programming (code, scripts, active content, and other software) that is designed to disrupt or deny operation, gather the information that leads to loss of privacy or exploitation, or gain unauthorized access to system resources, or that otherwise exhibits abusive behavior. Malware includes computer viruses, worms, trojan horses, spyware, dishonest adware, scareware, crimeware, most rootkits, or other malicious or unwanted software or programs.
  • impersonate another person, misrepresent your affiliation with another person or entity, engage in fraud, or hide or attempt to hide your identity
  • access any unauthorized part of the Spacetalk app or service
  • attempt to compromise the security of the App or Spacetalk service in any way
  • attempt to probe, scan or test the vulnerability of any part of the App or Spacetalk service without proper authorization

Violation of this Acceptable Use Policy may lead to suspension or termination of the user’s account. In addition, the user may be required to pay for the costs of investigation and remedial action related to violations. Any criminal activities are subject to referral to law enforcement. Any harm to the App or Spacetalk devices caused by a violation of this Acceptable Use Policy may lead to legal action.

11. Safety and Usage Warnings

11.1. The Spacetalk service must never be solely relied upon the ensure the safety, whereabouts or location of the wearer of Spacetalk devices. Spacetalk makes no guarantees, representations or warranties regarding accuracy or reliability of location data and notifications. The accuracy of location varies from location to location and must never be solely relied upon to identify the location of the Spacetalk device user.

11.2. The Spacetalk service is a consumer general wellness service and must never be relied upon as a medical device. Spacetalk is not intended to replace a caregiver or medical attention for an individual dealing with health issues. The information provided in the Spacetalk services is not a substitute for obtaining proper medical or other professional care or services. Users should seek independent advice from a medical professional.

11.3. The Spacetalk service is not a life saving device and cannot guarantee any level of performance beyond what can be expected from technology of this kind. It can only perform as it should when correctly operated. If the Spacetalk service does not call or text when it is supposed to, get help with an alternative method.

11.4. This device is reliant on the mobile phone service providers network coverage to make and receive phone calls, to send SMS text messages and to transmit information regarding GPS positioning. These services may vary between providers and locations throughout the world. GPS location may become impaired when inside buildings or built up areas. Also, outdoor location performance can sometimes deliver inaccurate coordinates if the device is unable to get a fix on a minimum number of satellites. The accuracy of GPS positioning is determined by the availability of unobstructed line of sight to the available satellites.

11.5. It is highly recommended that the user periodically test their unit every 1-3 months by pressing the SOS button. It is the users responsibility to assure that their phone service provider is notified before their credit card expires or if credit needs to be added to the SIM card used in their device.

11.6. Emergency contacts entered into the Spacetalk service should be people who are available to assist you and should be chosen carefully.

12. Miscellaneous

12.1. Governing Law. These Terms of Use shall be governed by and construed in accordance with the laws of the South Australia, the United Kingdom or the United States depending on the selected region and place of residence.

12.2. Your use of the App is also subject to the Spacetalk Privacy Policy relevant to your region available at www.spacetalkwatch.com.

12.3. Customer Support. To find more information about our service and its features or if you need assistance with your account, please visit the Support section of our website (www.spacetalkwatch.com/support). In the event of any conflict between these TOU and information provided by Customer Support or other portions of our website, these TOU will prevail.

12.4. Severability. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

12.5. Changes to Terms of Use and Assignment. Spacetalk may, from time to time, change these Terms of Use. We will notify you at least 30 days before these new Terms of Use apply to you. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer.

12.6. Electronic Communications. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.

 

Customer Reviews

Based on 282 reviews
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M
Mariluz A.
Great watch

Bought this for my 9 year old, I like that it’s all managed by parents she has access to what we allow her to have, school mode it’s great she doesn’t really play with the watch at school as we lock it. 5the watch Has to be charged everyday, only thing is the charger could be better designed so that the watch docks in nicely in it as we are unable to take straps off. Overall a great purchase and would highly recommend.

J
Janice B.
Ella’s watch

Bought this for my 7 year old granddaughter, so her mum could keep an eye on where she is , they love it

R
R A.
Great watch

It is a great watch and perfect for the interim time when the children are getting older but you don’t feel it is quite time for a phone.

The battery does not last long though and we haven’t yet managed to get it to last for a full day at school and then heading out after school for the evening.

P
Pete
Good product

A good product which does exactly what is stated. Gives me a bit of comfort to allow kiddo out to play. Battery is a bit on the shortside is only downside

N
Norman
Peace of mind.

Great device for keeping track of the kids even when you already know where they are. Lets them give you a quick call to let you know where they are going before they go. Needs charging every day though (which is no biggie) - just think of it like another mobile.