Warranty Information

Important Product Safety & Limited Warranty Information

Spacetalk Adventurer Warranty Card
Model Number: ST2-4G-1


Manufacturer’s Limited Warranty
Your Spacetalk watch and in-box accessories are warranted by Spacetalk (‘Spacetalk’, ‘we’ or ‘us’) for one year against defects in materials and workmanship commencing from the original date of purchase. Spacetalk accessories purchased separately are warranted against defects in materials and workmanship for six months from the original date of purchase. Spacetalk is not responsible and this warranty does not apply if your Spacetalk watch or accessory is:

(a) Damaged by use with products not sold or licensed by Spacetalk (including, for example, games and accessories not manufactured or licensed by Spacetalk);
(b) Used for commercial purposes;
(c) Opened, modified, or tampered with, or its serial number is altered or removed;
(d) Damaged due to normal wear and tear;
(e) Damaged by any external cause, whether by you or someone else using your Spacetalk watch or accessory, including for example: By being dropped; misuse, abuse, negligence, or accident; mishandling; damage during shipment, except from Spacetalk or an authorized retailer to you; exposed to liquid; scratched, dented etc. or shows other cosmetic damage; Failure to follow instructions in the instruction manual for the Spacetalk watch or Accessory; or
(f) Repaired by anyone other than Spacetalk.

To obtain service under this warranty, refer to the ‘Contact Us’ section within this document or visit our websites for the latest support information. Available service options will be dependent on country in which service is requested and may be restricted to original country of sale. Call charges and domestic or international shipping charges may apply depending on location.

We will either repair, replace or refund your products at our sole discretion subject to applicable local consumer laws and regulations. When making a claim under this warranty, you may be required to furnish proof of purchase details.


To the extent permitted by law, all implied warranties are excluded and the remedies set out in this Manufacturer’s Limited Warranty are your sole remedy in connection with your purchase of the Spacetalk watch or its accessories. Spacetalk is not responsible for any indirect, incidental, special or consequential damages; any loss of data, privacy, confidentiality, or profits; or any inability to use your Spacetalk watch or accessories to the maximum extent permitted by law. These exclusions apply even if Spacetalk has been advised of the possibility of these damages. Some countries and regions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.


For consumer purchases within Australia
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• To cancel your service contract with us; and

• To a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

For consumer purchases within Great Britain
The Spacetalk Manufacturer’s Limited Warranty is a voluntary manufacturer’s warranty. The Spacetalk Manufacturer’s warranty benefits are in addition to and not instead of, rights provided by consumer law.


Under consumer laws in Great Britain, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, for defective goods or goods which do not confirm with the contract of sale. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. If a repair or replacement is not possible, or would impose a disproportionate burden on the seller, or could not be performed in a reasonable time and without significant inconvenience to the consumer, the consumer may choose either to have the price reduced or to withdraw from the contract by returning the product in exchange for a full refund. A consumer is also entitled to return the product in exchange for a full refund if they reject the goods within 30 days or if the product does not conform with the contract after one repair or replacement.

General Conditions
In order to make a claim under this warranty, on discovery of a fault with the product, you must promptly cease using the product and either:

• Contact us using the contact details in the ‘Contact Us’ section, identifying the relevant issue with the product; or

• Contact the retailer (if it was not Spacetalk) from whom you purchased the product, identifying the relevant issue with the product.

Products must be returned in accordance with our returns policy.

Return postage and or courier fees are your responsibility initially. You are entitled to recover reasonable postage or transportation costs from us if the product is confirmed to have a warranty problem, upon providing reasonable evidence of those costs. You assume the risk of loss or damage to the goods posted or sent to Spacetalk and or returned by us to you. If the product is found not to have a problem, you may be required to pay our costs in inspecting the product. We will provide an estimate of this cost to you before you return the product. Data may be lost during the repair process. It is the responsibility of the customer to ensure that all personal data is deleted before the product is returned to Spacetalk.


Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.


Conditions of Use
Spacetalk smartwatches and the Spacetalk app must never be solely relied upon to ensure the safety, whereabouts or location of the wearer of the device.
We make no guarantees, representations or warranties regarding the accuracy or reliability of location data and notifications. The accuracy of location varies from location to location and must never be solely relied upon to identify location of the wearer.


Spacetalk smartwatches and the Spacetalk app can be useful for identifying where the wearer may be located, or where they were located, however a condition of use of Spacetalk and the Spacetalk app is that you accept the map locations and notifications presented may be significantly inaccurate. You must never solely rely on the information given by our systems to form an opinion about the wearer’s safety.

EU and EEA Compliance Declaration
Spacetalkwatch UK LTD hereby declares that your Spacetalk device is in compliance with the essential requirements and other relevant provisions of the Radio Equipment Directive 2014/53/EU. A copy of the EU Declaration of Conformity is available in the download section of our support website at: www.spacetalkwatch.co.uk/support


UKCA Compliance Declaration
Spacetalkwatch UK LTD hereby declares that your Spacetalk device is in compliance with the essential requirements and other relevant provisions of the Radio Equipment Regulations 2017. A copy of the UK Declaration of
Conformity is available in the download section of our support website at: www.spacetalkwatch.co.uk/support


Great Britain and EU Disposal Information
The symbol below means that according to local laws and regulations your product and/or its battery shall be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. The separate collection and recycling of your product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.

Australian Regulatory Information

EMC COMPLIANCE
The device complies with the Radiocommunications Labelling (Electromagnetic Compatibility) Notice 2008 as amended


RADIO COMMUNICATIONS COMPLIANCE
The device complies with the Radiocommunications Devices (Compliance Labelling) Notice 2003 + A1:2007


ELECTROMAGNETIC RADIATION EXPOSURE
The device complies with the Radio Communications (Compliance Labelling-Electromagnetic Radiation) Notice 2014


ELECTRICAL SAFETY
Refer to Radio Communications Compliance above

Health & Safety Information
THIS MODEL MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVES.


Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves recommended by international guidelines. These guidelines were developed by the independent scientific organization ICNIRP and include safety margins designed to assure the protection of all persons, regardless of age and health.


The guidelines use a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit for mobile devices in front of face is 2 W/kg and wrist-worn is 4 W/kg.

The highest SAR value for this device when tested in front of face was 0.85 W/kg* and 0.60 W/kg* for wrist-worn. As SAR is measured utilising the devices highest transmitting power the actual SAR of this device while operating is typically below that indicated above. This is due to automatic changes to the power level of the device to ensure it only uses the minimum level required to reach the network.


SAR testing has been conducted with the device set to the highest transmit power and placed in positions to simulate use near body with a separation of 10mm, and Limbs with a separation of 0mm.


The World Health Organisation has stated that present scientific information does not indicate the need for any special precautions for the use of mobile devices. Additional information can be found on the website of the World Health Organisation (http://www.who.int/emf).


*The tests are carried out in accordance with international guidelines for testing. Care must be taken in close proximity to personal medical devices, such as pacemakers and hearing aids.

AIRCRAFT
Switch off your wireless device whenever you are instructed to do so by airport or airline staff.

HOSPITALS
Mobile phones should be switched off whenever you are requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive medical equipment.

PETROL STATIONS
Obey all posted signs with respect to the use of wireless devices or other radio equipment in locations with flammable material and chemicals. Switch off your wireless device whenever you are instructed to do so by authorised staff.

INTERFERENCE
Care must be taken when using the phone in close proximity to personal medical devices, such as pacemakers and hearing aids.

For Pacemakers:
Pacemaker manufacturers recommend that a minimum separation of 15cm be maintained between a mobile phone and a pacemaker to avoid potential interference with the pacemaker. To achieve this, use the phone on the opposite ear to your pacemaker and do not carry it in a breast pocket.

For Hearing Aids:
Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer to discuss alternatives.

For other Medical Devices:
Please consult your physician and the device manufacturer to determine if operation of your phone may interfere with the operation of your medical device.


For any further assistance, please visit our website or contact support.

  • EN To read the Quick Start Guide and Warranty Card in your language, please visit www.spacetalkwatch.com/support
  • DA Besøg venligst www.spacetalkwatch.com/support for at læse Hurtigstartguiden og Garantikortet på dit sprog
  • ES Para leer la Guía de inicio rápido y la Tarjeta de garantía en tu idioma, visita www.spacetalkwatch.com/support
  • FI Jos haluat lukea pika-aloitusoppaan ja takuukortin omalla kielelläsi, osoitteessa www.spacetalkwatch.com/support
  • FR Pour lire le Guide de démarrage rapide et la Carte de garantie dans votre langue, veuillez consulter www.spacetalkwatch.com/support
  • NO For å lese Hurtigstartsguiden og Garantikortet på ditt språk, vennligst besøk www.spacetalkwatch.com/support
  • SV Besök gärna www.spacetalkwatch.com/support för att läsa snabbstartguiden och garantikortet på ditt språk


© 2022 Spacetalk Pty Ltd ST2-4G-1_WC_1.6

Customer Reviews

Based on 282 reviews
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(234)
15%
(41)
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M
Mariluz A.
Great watch

Bought this for my 9 year old, I like that it’s all managed by parents she has access to what we allow her to have, school mode it’s great she doesn’t really play with the watch at school as we lock it. 5the watch Has to be charged everyday, only thing is the charger could be better designed so that the watch docks in nicely in it as we are unable to take straps off. Overall a great purchase and would highly recommend.

J
Janice B.
Ella’s watch

Bought this for my 7 year old granddaughter, so her mum could keep an eye on where she is , they love it

R
R A.
Great watch

It is a great watch and perfect for the interim time when the children are getting older but you don’t feel it is quite time for a phone.

The battery does not last long though and we haven’t yet managed to get it to last for a full day at school and then heading out after school for the evening.

P
Pete
Good product

A good product which does exactly what is stated. Gives me a bit of comfort to allow kiddo out to play. Battery is a bit on the shortside is only downside

N
Norman
Peace of mind.

Great device for keeping track of the kids even when you already know where they are. Lets them give you a quick call to let you know where they are going before they go. Needs charging every day though (which is no biggie) - just think of it like another mobile.