Welcome to the Tribe
We’re here to help. Getting to know your new product is exciting, but sometimes a little extra assistance is required. We understand.
Our online support has been designed to give you a helping hand with frequently asked questions, troubleshooting, assistance with selecting a SIM card and downloads.
If you need further assistance, our UK customer support team is only an email or phone call away.



3G networks are commonly referred to as UMTS or WCDMA. Coverage of 3G is wide spread throughout all European countries.
Please check this website link for a list of countries, operators and frequencies.
3G networks are commonly referred to as UMTS or WCDMA. Coverage of 3G is wide spread throughout all Asian countries using the 2100MHz band.
Please check this website link for a list of countries, operators and frequencies.
To maximise the battery performance, please ensure that the watch is:
• Fully re-charged overnight and ready to go each morning
• Stays ON while charging overnight to receive the latest software updates
• Screen brightness is set to 50% or less
• Lift to Wake setting is turned OFF
To further increase the battery life, consider reducing the location reporting interval via the AllMyTribe app settings menu. While the default location reporting interval is set to 15 minutes, changing it to 30 minutes or 1 hour will greatly extend the battery life. You can always check the current location of the watch via the AllMyTribe “Location On Demand” feature (see the “radar” icon on the main Location tab).
Secondary Account Holder
1. Download and install the AllMyTribe app on your smartphone.
2. Open the app and create a new AllMyTribe account.
3. Once all setup and account is confirmed, in the AllMyTribe app select 'Add Device'.
4. Enter the phone number of the SPACETALK watch that you would like to request sharing access.
5. If the phone number is valid, the Primary Account Holder will receive a notification and can authorise your access to view the watch.
Primary Account Holder
1. On receipt of a sharing request, review carefully and then accept to authorise access.
Parents can also check the weather at their childs location by tapping on the weather icon in the top right hand corner of the Location tab in their AllMyTribe app.
SPACETALK has been designed in Australia, and the AllMyTribe apps have been developed in Australia.
Our systems incorporate industry best practice data security throughout. All data transmitted between SPACETALK and our AllMyTribe apps uses enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centres in the United Kingdom.
SPACETALK and AllMyTribe have been developed by MGM Wireless (ASX:MWR), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. MGM has built a reputation for the highest-level data security and privacy through its schools business unit.
We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.
Our full privacy policy can be downloaded from the download section located in our Support pages.
SPACETALK carries the CE mark on the back cover and also in the Regulatory section under the Information menu. A Declaration of Conformity is available for download in the Support section of this website.

The actual test is called Specific Absorption Rate (SAR) and this rate needs to be below 2W/kg for proximity to head and 4W/kg for wrist worn. The highest measurement when SPACETALK was tested was 1.167 W/Kg for front of face, and 1.404 W/kg for wrist worn.
SAR is among one of the very important tests that must be completed in order to place the CE compliance mark (shown below) on products. The Radio Equipment Directive (RED 2014/53/EU) mandates that all mobile devices must be tested and certified before the CE compliance mark is placed on products. SPACETALK displays this CE compliance mark on the back of the product and in the Information menu under Regulatory Compliance section. As a publicly listed company, MGM Wireless has responsibility to conduct very thorough due-diligence on every product we offer for sale. A Declaration of Conformity is available for download in the Support section of this website.

AIRCRAFT
Switch off your wireless device whenever you are instructed to do so by airport or airline staff.
HOSPITALS
Mobile phones should be switched off wherever you are requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive medical equipment.
PETROL STATIONS
Obey all posted signs with respect to the use of wireless devices or other radio equipment in locations with flammable material and chemicals. Switch off your wireless device whenever you are instructed to do so by authorized staff.
INTERFERENCE
Care must be taken when using the phone in close proximity to personal medical devices, such as pacemakers and hearing aids.
For Pacemakers:
Pacemaker manufacturers recommend that a minimum separation of 15cm be maintained between a mobile phone and a pacemaker to avoid potential interference with the pacemaker. To achieve this use the phone on the opposite ear to your pacemaker and do not carry it in a breast pocket.
For Hearing Aids:
Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer to discuss alternatives.
For other Medical Devices:
Please consult your physician and the device manufacturer to determine if operation of your phone may interfere with the operation of your medical device.
When performing the pairing process, if SPACETALK has been previously paired, the AllMyTribe app will allow the apps previous settings to be restored.
From software version 1.17 on SPACETALK, there is a PIN number to avoid accidental reset. The PIN number is the last four digits of the IMEI number. The IMEI number can be found in the Information menu.
Additionally you can check for updates from the AllMyTribe app in the settings menu using the Software Update option.
Downloading of updates consumes mobile network data and may result in additional charges.
In some cases (i.e living close to the border between two timezones), SPACETALK may detect an incorrect time. To solve this problem, you can also set the time and date manually. Go to the settings menu and click Time & Date and turn the automatic time off and set manually.
IF-W515C (Australia & New Zealand) | 3G bands 850MHz/2100MHz 2G bands 850/900/1800/1900Mhz |
IF-W525C (UK & Europe) | 3G bands 900/2100MHz 2G bands 850/900/1800/1900Mhz |
- + The SPACETALK device is powered on.
- + The SPACETALK has an activated SIM card and is connected to the 3G network and data connection is available.
- + Enter the mobile phone number of the SPACETALK device you wish to pair.
- + You will receive a pairing code on SPACETALK.
- + Enter the pairing code to the AllMyTribe app and your done.
Further information can be found in the Quick Start Guide that can be downloaded from our Support page.
Secondary Account Holder
1. Download and install the AllMyTribe app on your smartphone.
2. Open the app and create a new AllMyTribe account.
3. Once all setup and account is confirmed, in the AllMyTribe app select 'Add Device'.
4. Enter the phone number of the SPACETALK watch that you would like to request sharing access.
5. If the phone number is valid, the Primary Account Holder will receive a notification and can authorise your access to view the watch.
Primary Account Holder
1. On receipt of a sharing request, review carefully and then accept to authorise access.
Additionally, we take the security of your data extremely seriously. We use enterprise-grade server architecture to host our data to ensure that the highest safety protocols are followed. The hosting costs involved with these are also factored into your subscription.
We are also constantly updating our apps and product firmware with new features. To maintain our high quality control standards, our development team designs and writes all of this in Australia, rather than outsourcing this work. When you contact SPACETALK customer support, you talk to a real employee, someone who works with the product and prides themselves in providing the best possible outcome for our customers, someone that values the SPACETALK community.
+ Open your AllMyTribe app on your smartphone.
+ Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that is used initially to purchase the subscription.
+ On the left navigation menu, select the Subscription option and then click "Change subscription".
+ A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription upgrade.
+ Open your AllMyTribe app.
+ Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that is used initially to purchase the subscription.
+ On the left navigation menu, select the Subscription option and then click "Change subscription".
+ A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription upgrade.
Secondary Account Holder
1. Download and install the AllMyTribe app on your smartphone.
2. Open the app and create a new AllMyTribe account.
3. Once all setup and account is confirmed, in the AllMyTribe app select 'Add Device'.
4. Enter the phone number of the SPACETALK watch that you would like to request sharing access.
5. If the phone number is valid, the Primary Account Holder will receive a notification and can authorise your access to view the watch.
Primary Account Holder
1. On receipt of a sharing request, review carefully and then accept to authorise access.
For iOS
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
For Android Phone
1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap Cancel subscription.
5. Follow the onscreen instructions.
SPACETALK has been designed in Australia, and the AllMyTribe apps have been developed in Australia.
Our systems incorporate industry best practice data security throughout. All data transmitted between SPACETALK and our AllMyTribe apps uses enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centres in the United Kingdom.
SPACETALK and AllMyTribe have been developed by MGM Wireless (ASX:MWR), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. MGM has built a reputation for the highest-level data security and privacy through its schools business unit.
We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.
Our full privacy policy can be downloaded from the download section located in our Support pages.
Our delivery partners have recommended that all Christmas orders should be placed before Tuesday 22nd December, where our cut off time on that day is 1pm.
While we will do our best to ensure your parcel arrives on time, we cannot guarantee delivery before Christmas Day due to increased postal and courier volumes.
To avoid disappointment, we recommend placing your order as early as you can.
FREE EXPRESS DELIVERY is provided on purchases over £70. We use a DPD NEXT DAY service for parcel delivery by next working day across the UK.
STANDARD DELIVERY is available for purchases under £70 and orders will be dispatched using Royal Mail Tracked 48 service.
For all orders - after your order has been shipped from our warehouse, you will receive a Shipping Confirmation email. This email will inform you of the carrier and tracking number.
The location update frequency that can be set through the AllMyTribe app settings menu will have an impact on battery life. We recommend setting the location update to 30 minutes and using the Location on Demand feature (radar icon on the map screen) in case you need to check the child's location.
The number of telephone calls made and received from the watch during the day will also impact the level of battery charge.
Display brightness settings may also have an effect on battery life. The display brightness can be adjusted by swiping down at the clock screen. We recommend 50% brightness level.
The 'Lift to Wake' function in the settings menu is switched off by default but can be turned on in the settings menu. When turned on, the screen may illuminate frequently during normal use. We recommend to set this to off for normal use and improved battery life.
Please also check your SIM card has not run out of credit. You can check this by making a brief call from the watch to your phone. We have found in many situations, the SIM card has run out of credit and this causes the data connection to stop working. SPACETALK repeatedly tries to contact our server and drains the battery very fast during this process.
To check the battery level, power up SPACETALK and check the battery level by swiping down at the Clock screen.
If SPACETALK does not appear to charge, follow these steps:
1. Inspect the four gold contacts on the charging dock and on the rear of SPACETALK for damage.
2. Connect the charging dock to a USB power source. Once connected confirm the light on the charging dock is green. No light indicates possibly the USB power source or the USB cable maybe faulty.
3. Attach the charging dock to SPACETALK and confirm that the light turns to red after a few moments. This indicates that SPACETALK is charging.
4. Clean the gold contacts on the charging dock and on SPACETALK with a damp cloth. Ensure they are dry before proceeding.
1. Check to make sure the USB power source is working. A green light will indicate the charging dock is receiving power.
2. Check the charging contacts on the dock. Are they clean and visually look in good condition?
3. Check the charging contacts on the SPACETALK watch. Are they clean and visually look in good condition?
From software version 1.17 on SPACETALK, there is a PIN number to avoid accidental reset. The PIN number is the last four digits of the IMEI number. The IMEI number can be found in the Information menu.
Important: After the SPACETALK has been reset, the initial set-up procedure and watch pairing with the AllMyTribe App will need to be repeated. If SPACETALK has been paired previously with the same account, when performing the pairing process the AllMyTribe app will allow the apps previous settings to be restored.
You may choose to enable callers who are not in SPACETALK's contact list and from unknown numbers from within the AllMyTribe app. From the app, select the device, go to settings, contact list and turn off 'block calls' from unknown numbers.
In case you are experiencing poor coverage, first check your mobile network provider's coverage maps. Each network provider has coverage maps for their networks available online.
1. Check to see if the SIM card has been inserted correctly. Follow the SIM Card Insertion Guide that can be downloaded in the download section of this website.
2. Restart SPACETALK by holding the power button for 5 seconds and after SPACETALK has shut down, power SPACETALK up again.
3. Confirm the SIM card has been fully activated correctly. If in doubt, remove the SIM card from SPACETALK and test it in another phone. Check that voice, SMS and data are working.
4. Confirm if the SIM has valid credit. If necessary, recharge the SIM using the operators recharge process.
5. If available, try another SIM card in the SPACETALK watch.
If they don't update, please check that SPACETALK has a network connection, has credit on the SIM card and is able to receive SMS and has an active data connection.
You may also check manually to see if there are any updates by going to the Information menu on SPACETALK and scoll to the very bottom and tapping on System upgrade. Tap Check for Updates to see if there are any available updates.
Downloading of updates consumes mobile network data and may result in additional charges.
Secondary Account Holder
1. Download and install the AllMyTribe app on your smartphone.
2. Open the app and create a new AllMyTribe account.
3. Once all setup and account is confirmed, in the AllMyTribe app select 'Add Device'.
4. Enter the phone number of the SPACETALK watch that you would like to request sharing access.
5. If the phone number is valid, the Primary Account Holder will receive a notification and can authorise your access to view the watch.
Primary Account Holder
1. On receipt of a sharing request, review carefully and then accept to authorise access.
Open the AllMyTribe app, click Add Device. Enter the phone number of the SIM card in your SPACETALK.
Click continue and within a few moments a code will appear on SPACETALK. This code may take a few minutes to arrive. Enter the code into the AllMyTribe app and pairing will complete.
If you do not receive a code, there maybe a problem with the network connectivity or your SIM card. Follow the steps in '3G Network Connection' and ensure your SIM card is activated and has credit on it. Refer to our Quick Start Guide for more information.
For iOS
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
For Android Phone
1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap Cancel subscription.
5. Follow the onscreen instructions.
SPACETALK is compatible with all UK mobile networks and their re-sellers* offering 3G mobile services.
Choose a Pay-As-You-Go or Monthly Plan with voice, SMS and approximately 200MB data per month.





* SPACETALK is not affiliated with the listed network providers, and does not
warrant nor guarantee their suitability, provision of service or inclusions.
SPACETALKWATCH UK LTD
Office 9, Business FirstBurnbrae Rd, Linwood Industrial Estate
Paisley PA3 3FP
United Kingdom
Telephone: |
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Hours: | Mon-Fri, 8:30am-5pm (GMT) |
(Excluding Bank Holidays) | |
Email: | support@spacetalkwatch.co.uk |
For data requests and privacy enquiries please view this document for all the contact methods available to you.