Welcome to the Tribe
We’re here to help. Getting to know your new product is exciting, but sometimes a little extra assistance is required. We understand.
Our online support has been designed to give you a helping hand with frequently asked questions, troubleshooting, assistance with selecting a SIM card and downloads.
If you need further assistance, our UK customer support team is only an email or phone call away.
SPACETALK (model IF-W525C) works on 3G (900/2100MHz) and 2G (850/900/1800/1900MHz) mobile networks.
3G networks are commonly referred to as UMTS or WCDMA. Coverage of 3G is wide spread throughout all European countries.
Please check this website link for a list of countries, operators and frequencies.
3G networks are commonly referred to as UMTS or WCDMA. Coverage of 3G is wide spread throughout all European countries.
Please check this website link for a list of countries, operators and frequencies.
SPACETALK (model IF-W525C) works on 3G (900/2100MHz) and 2G (850/900/1800/1900MHz) mobile networks.
3G networks are commonly referred to as UMTS or WCDMA. Coverage of 3G is wide spread throughout all Asian countries using the 2100MHz band.
Please check this website link for a list of countries, operators and frequencies.
3G networks are commonly referred to as UMTS or WCDMA. Coverage of 3G is wide spread throughout all Asian countries using the 2100MHz band.
Please check this website link for a list of countries, operators and frequencies.
Due to different frequency bands and differences in mobile networks, unfortunately SPACETALK may not work reliably in USA or Canada.
Our customer support team can assist you with information about SPACETALK operation in other countries. Please contact our support team by email support@spacetalkwatch.co.uk and provide information about the destination country and we will be happy to research and suggest options.
SPACETALK's battery life will depend on the configuration of the watch and the usage of the device, including the number of phone calls made.
To maximise the battery performance, please ensure that the watch is:
• Fully re-charged overnight and ready to go each morning
• Stays ON while charging overnight to receive the latest software updates
• Screen brightness is set to 50% or less
• Lift to Wake setting is turned OFF
To further increase the battery life, consider reducing the location reporting interval via the AllMyTribe app settings menu. While the default location reporting interval is set to 15 minutes, changing it to 30 minutes or 1 hour will greatly extend the battery life. You can always check the current location of the watch via the AllMyTribe “Location On Demand” feature (see the “radar” icon on the main Location tab).
To maximise the battery performance, please ensure that the watch is:
• Fully re-charged overnight and ready to go each morning
• Stays ON while charging overnight to receive the latest software updates
• Screen brightness is set to 50% or less
• Lift to Wake setting is turned OFF
To further increase the battery life, consider reducing the location reporting interval via the AllMyTribe app settings menu. While the default location reporting interval is set to 15 minutes, changing it to 30 minutes or 1 hour will greatly extend the battery life. You can always check the current location of the watch via the AllMyTribe “Location On Demand” feature (see the “radar” icon on the main Location tab).
At the clock screen, swipe down on the touch screen to reveal the battery level, network signal strength, volume and brightness control.
The supplied charging dock magnetically attaches to the rear of SPACETALK. Plug one end of the supplied USB cable into the charging dock and the other end into a USB power source.
You can check the battery level in a variety of ways. From the watch, swipe down at the clock screen to see the battery level. From the AllMyTribe app, select a SPACETALK device from the menu and the battery level and last update is displayed on the Location and History screens. SPACETALK will also send notifications to the AllMyTribe app when the battery level reaches 15% or below. SPACETALK will automatically turn off when battery level reaches 6%.
To charge SPACETALK, it is recommended to connect the USB cable to a 5V/1Amp USB power source.
Yes, SPACETALK has a 3G mobile phone built into the watch. You will require a Nano SIM card, which is the smallest of the SIM card types available at the moment.
At the clock screen, swipe right to left to navigate to the Information menu icon and tap it. In the Information menu scroll to Phone Number.
SPACETALK rejects SMS messages from unknown numbers. These rejected messages are forwarded to the AllMyTribe app by our servers through in-app messaging. You will receive Alerts informing you if the balance is low.
At the clock screen, swipe down on the touch screen to reveal the battery level, network signal strength, volume and brightness control.
The data connection is very important on SPACETALK for normal operation. On SPACETALK, scroll to the Information menu icon and tap it. In the Information menu scroll down to network status. The status should be "Connected". You can also scroll to the bottom of the information menu and tap "System upgrade". Check for a software update. After a short time if you get a message "No update found" or "Update found" then this is a good sign that the data connection is active. If you get a message "Connection error" this indicates there is no data connection.
It is possible to share access to SPACETALK devices with multiple trusted users. NO ADDITIONAL SUBSCRIPTION is necessary for secondary accounts holders if they are only using sharing. To share SPACETALK watches, please follow these steps:
Secondary Account Holder
1. Download and install the AllMyTribe app on your smartphone.
2. Open the app and create a new AllMyTribe account.
3. Once all setup and account is confirmed, in the AllMyTribe app select 'Add Device'.
4. Enter the phone number of the SPACETALK watch that you would like to request sharing access.
5. If the phone number is valid, the Primary Account Holder will receive a notification and can authorise your access to view the watch.
Primary Account Holder
1. On receipt of a sharing request, review carefully and then accept to authorise access.
Secondary Account Holder
1. Download and install the AllMyTribe app on your smartphone.
2. Open the app and create a new AllMyTribe account.
3. Once all setup and account is confirmed, in the AllMyTribe app select 'Add Device'.
4. Enter the phone number of the SPACETALK watch that you would like to request sharing access.
5. If the phone number is valid, the Primary Account Holder will receive a notification and can authorise your access to view the watch.
Primary Account Holder
1. On receipt of a sharing request, review carefully and then accept to authorise access.
In the AllMyTribe app, go to Account and then select Manage Devices. You can see a list of My Devices and also Shared Devices. You can remove shared access to a particular SPACETALK watch from this menu.
Adding contacts to SPACETALK is done through the AllMyTribe app. Parents and guardians can add contacts in the Settings menu of the app. They can also choose to block calls from unknown numbers. Once added to the app, it may take up to a minute to sychronise with SPACETALK.
When an incoming call is received, SPACETALK's screen will illuminate and details of the caller will be displayed. A green 'answer' button or red 'reject' button will be displayed. The ring volume level can be adjusted or even muted. SPACETALK also has a vibrate function to alert you to an incoming call.
Outgoing calls are limited to the list of contacts set up by the guardian using the AllMyTribe App. From the clock screen on SPACETALK, swipe right to left until you reach Call. Tap on Call to select from a list of contacts that your child is permitted to call.
SPACETALK can be restricted to receive incoming calls from people listed in SPACETALK's contact list only. In the AllMyTribe app settings menu under Contact List, there is an option to block calls from unknown numbers. This is set by default but guardians can choose to disable this feature to allow all incoming calls.
Parents and guardians can define classroom periods that make SPACETALK distraction free. When in School Mode™, SPACETALK is effectively a watch and other functions will be disabled. During School Mode™, parents have complete control and can choose to selectively enable or disable features. For example, parents may choose to enable the step counter feature, while disabling the ability to make and receive calls. There is no risk of classroom distractions because SPACETALK is silent in School Mode™.
School Mode™ is a feature activated in your AllMyTribe app, this can be found within the settings tab. To set up a new School Mode™ simply tap the + symbol located in the top right corner and enter your desired preferences.
The enable features setting is found within the settings tab in your AllMyTribe app. All features are pre-selected as disabled. To enable a feature while SPACETALK is in School Mode™ simply turn the corresponding switch to on.
When School Mode™ is active on SPACETALK two pencils will appear in the top right corner of the clock screen.
Location on Demand is available from version 3.9 of the AllMyTribe app. There is no watch-side software update for this feature; just update AllMyTribe on your iPhone (through the App Store) or Android phone (through the Google Play Store). In your AllMyTribe app, you can find a new radar button at the top right of the map on the Location tab. Tap it, and the AllMyTribe app will start scanning for your child's GPS location. Soon, you'll have the most up-to-date location of your child.
Safe Zones are zones that are setup in the AllMyTribe app. When your child arrives and leaves these pre-programmed zones an optional notification will be sent to the AllMyTribe app.
Safe zones are activated in your AllMyTribe app, this can be found in the settings tab. To set up a new safe zone simply tap add safe Zone and enter the address of the desired location. Note that the minimum radium around the zone is 140m.
To set up alerts for Safe Zones tap the settings bar in the AllMyTribe and then add alert. Multiple safe zone notifications can be configured and these can be customised to suit particular days.
In the AllMyTribe app Settings menu, under Contact list, select a previously added contact and then mark this contact as an Emergency contact.
In the AllMyTribe app Settings menu, tap on Contact list. At the top of the screen, tap on Edit. Then tap and drag a contact in the list to change the sequence.
The siren feature of the SOS alert can be disabled in the settings menu of the AllMyTribe app using the SOS Emergency Button option.
At the clock screen on SPACETALK, swipe to the Settings menu icon. Tap this icon and scroll down to Step Reset. Tap Step Reset and tap OK.
Step count goals can be set from the AllMyTribe app. Go to Steps in the app, and at the top right hand corner, click Goal.
Incoming SMS messages can be received from contacts that are setup in the AllMyTribe app. Once a message is received your child has the option to call the message sender back.
You can now reply to an SMS that has been received on SPACETALK with a template text message, emojis and using the free text keyboard. In the AllMyTribe app from version 3.8 onwards, parents can create an unlimited number of standard text template messages in the Settings menu using the SMS keyboard option.
Messages can be viewed on SPACETALK by swiping to, and tapping on the Messaging icon.
When SPACETALK receives an SMS message from an unknown number, it redirects it to the guardian app. The message contents can be viewed in the Alerts within the AllMyTribe app.
The free text keyboard feature can be disabled in in the SMS keyboard option in the settings menu of the AllMyTribe app.
Missed call and unread SMS messages notifications are indicated by a red bell icon that appears in the top right corner of the watch face. To view the notification tap the red bell icon. When viewing the notification there is an option of call, message or delete. All notifications will remain visible until they are read.
SPACETALK will not receive any notifications while it is in School Mode™. Once SPACETALK exits School Mode™ all notifications from that period will be accessible.
On SPACETALK, swipe to the Weather icon. Tap this icon and it will show the weather now, hourly and daily forecast.
Parents can also check the weather at their childs location by tapping on the weather icon in the top right hand corner of the Location tab in their AllMyTribe app.
Parents can also check the weather at their childs location by tapping on the weather icon in the top right hand corner of the Location tab in their AllMyTribe app.
AllMyTribe warrants SPACETALK and accessories for one year against defects in materials and workmanship commencing from the date of retail purchase. AllMyTribe does not warrant SPACETALK or accessories for normal wear and tear, nor damage caused by accident or abuse.
After reading through the FAQ's if you are still experiencing a problem, please visit the Troubleshooting page for further guidance and directions. If further assistance is needed please contact our customer support team.
Child safety and data security has been the number one priority during development of the SPACETALK children’s smartwatch.
SPACETALK has been designed in Australia, and the AllMyTribe apps have been developed in Australia.
Our systems incorporate industry best practice data security throughout. All data transmitted between SPACETALK and our AllMyTribe apps uses enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centres in the United Kingdom.
SPACETALK and AllMyTribe have been developed by MGM Wireless (ASX:MWR), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. MGM has built a reputation for the highest-level data security and privacy through its schools business unit.
We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.
Our full privacy policy can be downloaded from the download section located in our Support pages.
SPACETALK has been designed in Australia, and the AllMyTribe apps have been developed in Australia.
Our systems incorporate industry best practice data security throughout. All data transmitted between SPACETALK and our AllMyTribe apps uses enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centres in the United Kingdom.
SPACETALK and AllMyTribe have been developed by MGM Wireless (ASX:MWR), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. MGM has built a reputation for the highest-level data security and privacy through its schools business unit.
We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.
Our full privacy policy can be downloaded from the download section located in our Support pages.
Yes. SPACETALK fully complies with all mandatory regulatory standards for sale of products into the United Kingdom and Europe. The Radio Equipment Directive (RED 2014/53/EU) mandates a comprehensive list of tests that a mobile communications device must pass. Then a Notified Body must assess and issue certification before the CE compliance mark can be placed on products.
SPACETALK carries the CE mark on the back cover and also in the Regulatory section under the Information menu. A Declaration of Conformity is available for download in the Support section of this website.
SPACETALK carries the CE mark on the back cover and also in the Regulatory section under the Information menu. A Declaration of Conformity is available for download in the Support section of this website.
SPACETALK has been manufactured using safe and hypoallergenic materials and fully complies with the EU Restriction on Hazardous Substances (RoHS) directive 2002/95/EC. SPACETALK also complies with the EU REACH regulations and has been tested and found compliant with 197 substances of very high concern, Nickel, Organic Tins, Polycyclic Aromatic Hydrocarbons (PAH). Details of these reports can be found in our Declaration of Conformity that can be downloaded from the support section of this website.
There are very strict international standards which govern the amount of radiation exposure against defined limits. United Kingdom is among 40 other countries that adopt high standards designed to reduce exposure to harmful radiation.
The actual test is called Specific Absorption Rate (SAR) and this rate needs to be below 2W/kg for proximity to head and 4W/kg for wrist worn. The highest measurement when SPACETALK was tested was 1.167 W/Kg for front of face, and 1.404 W/kg for wrist worn.
SAR is among one of the very important tests that must be completed in order to place the CE compliance mark (shown below) on products. The Radio Equipment Directive (RED 2014/53/EU) mandates that all mobile devices must be tested and certified before the CE compliance mark is placed on products. SPACETALK displays this CE compliance mark on the back of the product and in the Information menu under Regulatory Compliance section. As a publicly listed company, MGM Wireless has responsibility to conduct very thorough due-diligence on every product we offer for sale. A Declaration of Conformity is available for download in the Support section of this website.
The actual test is called Specific Absorption Rate (SAR) and this rate needs to be below 2W/kg for proximity to head and 4W/kg for wrist worn. The highest measurement when SPACETALK was tested was 1.167 W/Kg for front of face, and 1.404 W/kg for wrist worn.
SAR is among one of the very important tests that must be completed in order to place the CE compliance mark (shown below) on products. The Radio Equipment Directive (RED 2014/53/EU) mandates that all mobile devices must be tested and certified before the CE compliance mark is placed on products. SPACETALK displays this CE compliance mark on the back of the product and in the Information menu under Regulatory Compliance section. As a publicly listed company, MGM Wireless has responsibility to conduct very thorough due-diligence on every product we offer for sale. A Declaration of Conformity is available for download in the Support section of this website.
SPACETALK is a radio transmitter and receiver and is designed not to exceed the limits for exposure to radio waves recommended by international guidelines. Care should be taken when using SPACETALK in the situations described below:
AIRCRAFT
Switch off your wireless device whenever you are instructed to do so by airport or airline staff.
HOSPITALS
Mobile phones should be switched off wherever you are requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive medical equipment.
PETROL STATIONS
Obey all posted signs with respect to the use of wireless devices or other radio equipment in locations with flammable material and chemicals. Switch off your wireless device whenever you are instructed to do so by authorized staff.
INTERFERENCE
Care must be taken when using the phone in close proximity to personal medical devices, such as pacemakers and hearing aids.
For Pacemakers:
Pacemaker manufacturers recommend that a minimum separation of 15cm be maintained between a mobile phone and a pacemaker to avoid potential interference with the pacemaker. To achieve this use the phone on the opposite ear to your pacemaker and do not carry it in a breast pocket.
For Hearing Aids:
Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer to discuss alternatives.
For other Medical Devices:
Please consult your physician and the device manufacturer to determine if operation of your phone may interfere with the operation of your medical device.
AIRCRAFT
Switch off your wireless device whenever you are instructed to do so by airport or airline staff.
HOSPITALS
Mobile phones should be switched off wherever you are requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive medical equipment.
PETROL STATIONS
Obey all posted signs with respect to the use of wireless devices or other radio equipment in locations with flammable material and chemicals. Switch off your wireless device whenever you are instructed to do so by authorized staff.
INTERFERENCE
Care must be taken when using the phone in close proximity to personal medical devices, such as pacemakers and hearing aids.
For Pacemakers:
Pacemaker manufacturers recommend that a minimum separation of 15cm be maintained between a mobile phone and a pacemaker to avoid potential interference with the pacemaker. To achieve this use the phone on the opposite ear to your pacemaker and do not carry it in a breast pocket.
For Hearing Aids:
Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer to discuss alternatives.
For other Medical Devices:
Please consult your physician and the device manufacturer to determine if operation of your phone may interfere with the operation of your medical device.
When at the clock screen on SPACETALK, swipe right to left and go to the Settings menu. Tap on the Settings menu icon and scroll down to Reset Watch. Please note, this will reset SPACETALK to factory settings and the pairing process between the AllMyTribe app and SPACETALK will need to be performed again.
When performing the pairing process, if SPACETALK has been previously paired, the AllMyTribe app will allow the apps previous settings to be restored.
From software version 1.17 on SPACETALK, there is a PIN number to avoid accidental reset. The PIN number is the last four digits of the IMEI number. The IMEI number can be found in the Information menu.
When performing the pairing process, if SPACETALK has been previously paired, the AllMyTribe app will allow the apps previous settings to be restored.
From software version 1.17 on SPACETALK, there is a PIN number to avoid accidental reset. The PIN number is the last four digits of the IMEI number. The IMEI number can be found in the Information menu.
SPACETALK will automatically check for updates on a periodic basis in the early hours of the morning while it is on charge. However, if you wish to manually check for updates, scroll to the Information icon and tap. Scroll down and tap on System upgrade.
Additionally you can check for updates from the AllMyTribe app in the settings menu using the Software Update option.
Downloading of updates consumes mobile network data and may result in additional charges.
Additionally you can check for updates from the AllMyTribe app in the settings menu using the Software Update option.
Downloading of updates consumes mobile network data and may result in additional charges.
The watch face can be changed remotely from the AllMyTribe Settings menu. A digital and analogue watch face can be selected and a custom wallpaper image can be selected.
SPACETALK will automatically update the time and the date from the network. There are no adjustments necessary.
In some cases (i.e living close to the border between two timezones), SPACETALK may detect an incorrect time. To solve this problem, you can also set the time and date manually. Go to the settings menu and click Time & Date and turn the automatic time off and set manually.
In some cases (i.e living close to the border between two timezones), SPACETALK may detect an incorrect time. To solve this problem, you can also set the time and date manually. Go to the settings menu and click Time & Date and turn the automatic time off and set manually.
At present, the Bluetooth connectivity has been disabled.
Yes, WiFi is used as part of SPACETALK's positioning system however connections to regular WiFi data networks is currently not supported.
Flight mode can be activated by powering down SPACETALK and this will turn off all radio transmitters.
There are currently two versions of SPACETALK for different markets. The model number can be found printed on the rear cover of SPACETALK.
| IF-W515C (Australia & New Zealand) | 3G bands 850MHz/2100MHz 2G bands 850/900/1800/1900Mhz |
| IF-W525C (UK & Europe) | 3G bands 900/2100MHz 2G bands 850/900/1800/1900Mhz |
The AllMyTribe app is available for download from the iOS App Store or the Google Play Store. Other platforms are currently not supported. Search for AllMyTribe or SPACETALK in either store.
An unlimited number of contacts can be added to each SPACETALK watch. In the settings menu of the AllMyTribe app, guardians can add new contacts in the Contact list section. During set up, a contact can be selected from your list of contacts on your smartphone or by adding a new contact. Contacts can also be flagged as emergency contacts for use when the SPACETALK's SOS function is activated.
Contacts can only be deleted through the AllMyTribe app. In the settings menu, click Contact list and then select the contact you wish to delete. Remove contact will appear.
Press the top left navigation menu of the AllMyTribe app, click "+ Add Device" and follow the Add Device prompts. To be able to complete this make sure that:
- + The SPACETALK device is powered on.
- + The SPACETALK has an activated SIM card and is connected to the 3G network and data connection is available.
- + Enter the mobile phone number of the SPACETALK device you wish to pair.
- + You will receive a pairing code on SPACETALK.
- + Enter the pairing code to the AllMyTribe app and your done.
Further information can be found in the Quick Start Guide that can be downloaded from our Support page.
The maximum number of devices that can be registered against an AllMyTribe account is 5. Please note that the number of enabled devices is limited by the type of the subscription for that account.
The number of the devices is limited by the type of subscription. At this stage, the maximum number of devices that can be enabled per account is 5.
It is possible to share access to SPACETALK devices with multiple trusted users. NO ADDITIONAL SUBSCRIPTION is necessary for secondary accounts holders if they are only using sharing. To share SPACETALK watches, please follow these steps:
Secondary Account Holder
1. Download and install the AllMyTribe app on your smartphone.
2. Open the app and create a new AllMyTribe account.
3. Once all setup and account is confirmed, in the AllMyTribe app select 'Add Device'.
4. Enter the phone number of the SPACETALK watch that you would like to request sharing access.
5. If the phone number is valid, the Primary Account Holder will receive a notification and can authorise your access to view the watch.
Primary Account Holder
1. On receipt of a sharing request, review carefully and then accept to authorise access.
Secondary Account Holder
1. Download and install the AllMyTribe app on your smartphone.
2. Open the app and create a new AllMyTribe account.
3. Once all setup and account is confirmed, in the AllMyTribe app select 'Add Device'.
4. Enter the phone number of the SPACETALK watch that you would like to request sharing access.
5. If the phone number is valid, the Primary Account Holder will receive a notification and can authorise your access to view the watch.
Primary Account Holder
1. On receipt of a sharing request, review carefully and then accept to authorise access.
When you need to know where your loved one is, approximations are not good enough. As part as our commitment to safety, we utilise highly accurate location tracking systems. Unlike many other products on the market, we use a combination of Google-Maps powered Wi-FI, tower triangulation and GPS to deliver the reliable locations, when you need it most. Part of your app subscription go towards covering these geolocation fees.
Additionally, we take the security of your data extremely seriously. We use enterprise-grade server architecture to host our data to ensure that the highest safety protocols are followed. The hosting costs involved with these are also factored into your subscription.
We are also constantly updating our apps and product firmware with new features. To maintain our high quality control standards, our development team designs and writes all of this in Australia, rather than outsourcing this work. When you contact SPACETALK customer support, you talk to a real employee, someone who works with the product and prides themselves in providing the best possible outcome for our customers, someone that values the SPACETALK community.
Additionally, we take the security of your data extremely seriously. We use enterprise-grade server architecture to host our data to ensure that the highest safety protocols are followed. The hosting costs involved with these are also factored into your subscription.
We are also constantly updating our apps and product firmware with new features. To maintain our high quality control standards, our development team designs and writes all of this in Australia, rather than outsourcing this work. When you contact SPACETALK customer support, you talk to a real employee, someone who works with the product and prides themselves in providing the best possible outcome for our customers, someone that values the SPACETALK community.
Monthly subscriptions can be purchased for up to 2 devices for £3.99/month or up to 5 watches for £5.99/month.
The primary AllMyTribe account holder needs to have one active subscription to be able to setup and modify connected watches. Secondary AllMyTribe account holders do not need to purchase a subscription if they are only sharing devices that a primary account holder has already setup.
Subscriptions can only be modified by the primary account holder that initiated the original subscription. To upgrade an existing subscription:
+ Open your AllMyTribe app on your smartphone.
+ Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that is used initially to purchase the subscription.
+ On the left navigation menu, select the Subscription option and then click "Change subscription".
+ A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription upgrade.
+ Open your AllMyTribe app on your smartphone.
+ Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that is used initially to purchase the subscription.
+ On the left navigation menu, select the Subscription option and then click "Change subscription".
+ A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription upgrade.
Subscriptions can only be modified by the original account that initiated the subscription. To downgrade an existing subscription:
+ Open your AllMyTribe app.
+ Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that is used initially to purchase the subscription.
+ On the left navigation menu, select the Subscription option and then click "Change subscription".
+ A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription upgrade.
+ Open your AllMyTribe app.
+ Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that is used initially to purchase the subscription.
+ On the left navigation menu, select the Subscription option and then click "Change subscription".
+ A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription upgrade.
It is possible to share access to SPACETALK devices with multiple trusted users. NO ADDITIONAL SUBSCRIPTION is necessary for secondary accounts holders if they are only using sharing. To do share SPACETALK watches, please follow these steps:
Secondary Account Holder
1. Download and install the AllMyTribe app on your smartphone.
2. Open the app and create a new AllMyTribe account.
3. Once all setup and account is confirmed, in the AllMyTribe app select 'Add Device'.
4. Enter the phone number of the SPACETALK watch that you would like to request sharing access.
5. If the phone number is valid, the Primary Account Holder will receive a notification and can authorise your access to view the watch.
Primary Account Holder
1. On receipt of a sharing request, review carefully and then accept to authorise access.
Secondary Account Holder
1. Download and install the AllMyTribe app on your smartphone.
2. Open the app and create a new AllMyTribe account.
3. Once all setup and account is confirmed, in the AllMyTribe app select 'Add Device'.
4. Enter the phone number of the SPACETALK watch that you would like to request sharing access.
5. If the phone number is valid, the Primary Account Holder will receive a notification and can authorise your access to view the watch.
Primary Account Holder
1. On receipt of a sharing request, review carefully and then accept to authorise access.
Cancellation of subscriptions are done through the respective app store using the primary account with which the subscription was created.
For iOS
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
For Android Phone
1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap Cancel subscription.
5. Follow the onscreen instructions.
For iOS
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
For Android Phone
1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap Cancel subscription.
5. Follow the onscreen instructions.
Yes, AllMyTribe and it's parent company MGM take your privacy very seriously. Your personal information will always be stored domestically within United Kigdom on highly secure servers. Please review our privacy policy available for download in our Support section for further information.
Child safety and data security has been the number one priority during development of the SPACETALK children’s smartwatch.
SPACETALK has been designed in Australia, and the AllMyTribe apps have been developed in Australia.
Our systems incorporate industry best practice data security throughout. All data transmitted between SPACETALK and our AllMyTribe apps uses enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centres in the United Kingdom.
SPACETALK and AllMyTribe have been developed by MGM Wireless (ASX:MWR), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. MGM has built a reputation for the highest-level data security and privacy through its schools business unit.
We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.
Our full privacy policy can be downloaded from the download section located in our Support pages.
SPACETALK has been designed in Australia, and the AllMyTribe apps have been developed in Australia.
Our systems incorporate industry best practice data security throughout. All data transmitted between SPACETALK and our AllMyTribe apps uses enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centres in the United Kingdom.
SPACETALK and AllMyTribe have been developed by MGM Wireless (ASX:MWR), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. MGM has built a reputation for the highest-level data security and privacy through its schools business unit.
We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.
Our full privacy policy can be downloaded from the download section located in our Support pages.
Yes, stock is currently available for each colour.
Our online store will accept Visa, Mastercard, American Express credit cards. You may also make payment using Paypal, or Clearpay which is a payment solution that allows you to split the purchase price in four interest-free payments and pay installments every two weeks.
Clearpay is a payment solution that splits the purchase price into four interest-free installments paid in fortnightly intervals. For more information about Clearpay click here.
Our delivery partners have recommended that all Christmas orders should be placed before Tuesday 22nd December, where our cut off time on that day is 1pm.
While we will do our best to ensure your parcel arrives on time, we cannot guarantee delivery before Christmas Day due to increased postal and courier volumes.
To avoid disappointment, we recommend placing your order as early as you can.
FREE EXPRESS DELIVERY is provided on purchases over £70. We use a DPD NEXT DAY service for parcel delivery by next working day across the UK.
STANDARD DELIVERY is available for purchases under £70 and orders will be dispatched using Royal Mail Tracked 48 service.
For all orders - after your order has been shipped from our warehouse, you will receive a Shipping Confirmation email. This email will inform you of the carrier and tracking number.
Yes. SPACETALK is in stock and available for immediate delivery.
You will receive an email confirming your order has been placed. Please check your junk folder in case you have not received it.
Once the shipment has been dispatched, you will also receive an email confirming the shipment has been sent and providing the tracking number for the shipment.
In the unfortunate event that you have a problem with your product, please check the troubleshooting guide on our website. If you continue to have a problem, please contact our support team.
SPACETALK's warranty period is 12 months from date of original purchase. Full warranty terms and conditions can be found on our Support site in the downloads section.
We have compiled a list of Troubleshooting steps which is regularly updated. These troubleshooting steps contain further instructions including how to return the product for repair.
We have compiled a Quick-start Guide to help you get SPACETALK and the AllMyTribe app up and running quickly. Click here to download the Quick-start Guide.
SPACETALK works on 3G mobile phone technology and as with any mobile phone, we recommend to charge it each night so that it is ready for the next day.
The location update frequency that can be set through the AllMyTribe app settings menu will have an impact on battery life. We recommend setting the location update to 30 minutes and using the Location on Demand feature (radar icon on the map screen) in case you need to check the child's location.
The number of telephone calls made and received from the watch during the day will also impact the level of battery charge.
Display brightness settings may also have an effect on battery life. The display brightness can be adjusted by swiping down at the clock screen. We recommend 50% brightness level.
The 'Lift to Wake' function in the settings menu is switched off by default but can be turned on in the settings menu. When turned on, the screen may illuminate frequently during normal use. We recommend to set this to off for normal use and improved battery life.
Please also check your SIM card has not run out of credit. You can check this by making a brief call from the watch to your phone. We have found in many situations, the SIM card has run out of credit and this causes the data connection to stop working. SPACETALK repeatedly tries to contact our server and drains the battery very fast during this process.
The location update frequency that can be set through the AllMyTribe app settings menu will have an impact on battery life. We recommend setting the location update to 30 minutes and using the Location on Demand feature (radar icon on the map screen) in case you need to check the child's location.
The number of telephone calls made and received from the watch during the day will also impact the level of battery charge.
Display brightness settings may also have an effect on battery life. The display brightness can be adjusted by swiping down at the clock screen. We recommend 50% brightness level.
The 'Lift to Wake' function in the settings menu is switched off by default but can be turned on in the settings menu. When turned on, the screen may illuminate frequently during normal use. We recommend to set this to off for normal use and improved battery life.
Please also check your SIM card has not run out of credit. You can check this by making a brief call from the watch to your phone. We have found in many situations, the SIM card has run out of credit and this causes the data connection to stop working. SPACETALK repeatedly tries to contact our server and drains the battery very fast during this process.
While charging, it is normal operation for the light on the charging dock to switch between red and green occasionally. A green charging light indicates SPACETALK is fully charged.
If there is no light on the charging dock then this indicates that the dock is not receiving any power. Check the USB power source is working and if possible try an alternate power source. Also check the USB cable for damage or breakage.
To charge SPACETALK, it is recommended to connect the USB cable to a 5V/1Amp USB power source.
While charging, it is normal operation for the light on the charging dock to switch between red and green occasionally. A green charging light indicates SPACETALK is fully charged.
To check the battery level, power up SPACETALK and check the battery level by swiping down at the Clock screen.
If SPACETALK does not appear to charge, follow these steps:
1. Inspect the four gold contacts on the charging dock and on the rear of SPACETALK for damage.
2. Connect the charging dock to a USB power source. Once connected confirm the light on the charging dock is green. No light indicates possibly the USB power source or the USB cable maybe faulty.
3. Attach the charging dock to SPACETALK and confirm that the light turns to red after a few moments. This indicates that SPACETALK is charging.
4. Clean the gold contacts on the charging dock and on SPACETALK with a damp cloth. Ensure they are dry before proceeding.
To check the battery level, power up SPACETALK and check the battery level by swiping down at the Clock screen.
If SPACETALK does not appear to charge, follow these steps:
1. Inspect the four gold contacts on the charging dock and on the rear of SPACETALK for damage.
2. Connect the charging dock to a USB power source. Once connected confirm the light on the charging dock is green. No light indicates possibly the USB power source or the USB cable maybe faulty.
3. Attach the charging dock to SPACETALK and confirm that the light turns to red after a few moments. This indicates that SPACETALK is charging.
4. Clean the gold contacts on the charging dock and on SPACETALK with a damp cloth. Ensure they are dry before proceeding.
When the dock is connected to the back of the watch, does the light illuminate Red? If not:-
1. Check to make sure the USB power source is working. A green light will indicate the charging dock is receiving power.
2. Check the charging contacts on the dock. Are they clean and visually look in good condition?
3. Check the charging contacts on the SPACETALK watch. Are they clean and visually look in good condition?
1. Check to make sure the USB power source is working. A green light will indicate the charging dock is receiving power.
2. Check the charging contacts on the dock. Are they clean and visually look in good condition?
3. Check the charging contacts on the SPACETALK watch. Are they clean and visually look in good condition?
On SPACETALK, scroll to the Settings Menu and then tap. Scroll through the list to Reset Watch.
From software version 1.17 on SPACETALK, there is a PIN number to avoid accidental reset. The PIN number is the last four digits of the IMEI number. The IMEI number can be found in the Information menu.
Important: After the SPACETALK has been reset, the initial set-up procedure and watch pairing with the AllMyTribe App will need to be repeated. If SPACETALK has been paired previously with the same account, when performing the pairing process the AllMyTribe app will allow the apps previous settings to be restored.
From software version 1.17 on SPACETALK, there is a PIN number to avoid accidental reset. The PIN number is the last four digits of the IMEI number. The IMEI number can be found in the Information menu.
Important: After the SPACETALK has been reset, the initial set-up procedure and watch pairing with the AllMyTribe App will need to be repeated. If SPACETALK has been paired previously with the same account, when performing the pairing process the AllMyTribe app will allow the apps previous settings to be restored.
The microphone is very sensitive and under normal background noise levels, you should be able to hold the watch 20-30cm away from your mouth and be heard clearly by the receiver. When the background noise level is high, you may find that you need to hold SPACETALK closer to your mouth.
The speaker level can be adjusted on SPACETALK by swiping down at the clock screen to reveal the volume level. The holes on the top of SPACETALK allow audio from the speaker to be heard but keep water out. Check these holes to see if they are not blocked.
Adjust the brightness level of the display by swiping down at the clock screen and adjust the brightness setting.
The watch face can be changed between analogue and a digital watch face. These watch faces can be changed from within the settings menu of the AllMyTribe app. A wallpaper custom background can be set behind either watch face.
Clean the SPACETALK watch display gently using a damp cloth. Also, completely power down SPACETALK by holding the power button for 5 seconds. Restart SPACETALK and check if it has improved.
While in a call, the volume control appears on the SPACETALK screen. Adjust the volume using this control.
SPACETALK has a high quality noise cancelling microphone that is designed for use 20-30cm from your mouth. Speak at normal volume levels into the microphone.
It is normal behaviour for a SPACETALK watch to reject a call if the callers number has not been added to SPACETALK's contact list. Ensure to add all numbers that you permit your child to call, or receive calls from, to the contact list.
You may choose to enable callers who are not in SPACETALK's contact list and from unknown numbers from within the AllMyTribe app. From the app, select the device, go to settings, contact list and turn off 'block calls' from unknown numbers.
You may choose to enable callers who are not in SPACETALK's contact list and from unknown numbers from within the AllMyTribe app. From the app, select the device, go to settings, contact list and turn off 'block calls' from unknown numbers.
This is most likely due to the ring volume level turned down or off. On SPACETALK, from the clock face, swipe down and you will see the ring volume adjust control.
The watch must be paired to the AllMyTribe app first before contacts can be added. Follow the pairing instructions in the Quick Start Guide, or this troubleshooting section under Account and Adding a Device.
If your number is listed in the contacts on SPACETALK and your call is rejected by SPACETALK, please check your caller ID settings of your mobile phone. SPACETALK detects who is calling from your caller ID and determines if it will permit the call or reject the call. No caller ID will cause automatic call rejection from the watch.
SPACETALK (Model IF-W525C) has been specfically designed to operate on 3G mobile networks that use 2100MHz and or 900MHz frequency bands. It will also operate on 2G mobile networks where available.
In case you are experiencing poor coverage, first check your mobile network provider's coverage maps. Each network provider has coverage maps for their networks available online.
In case you are experiencing poor coverage, first check your mobile network provider's coverage maps. Each network provider has coverage maps for their networks available online.
From the clock screen on SPACETALK, swipe down. The network signal strength and the network name should be displayed. If it isn't, follow these troubleshooting steps:
1. Check to see if the SIM card has been inserted correctly. Follow the SIM Card Insertion Guide that can be downloaded in the download section of this website.
2. Restart SPACETALK by holding the power button for 5 seconds and after SPACETALK has shut down, power SPACETALK up again.
3. Confirm the SIM card has been fully activated correctly. If in doubt, remove the SIM card from SPACETALK and test it in another phone. Check that voice, SMS and data are working.
4. Confirm if the SIM has valid credit. If necessary, recharge the SIM using the operators recharge process.
5. If available, try another SIM card in the SPACETALK watch.
1. Check to see if the SIM card has been inserted correctly. Follow the SIM Card Insertion Guide that can be downloaded in the download section of this website.
2. Restart SPACETALK by holding the power button for 5 seconds and after SPACETALK has shut down, power SPACETALK up again.
3. Confirm the SIM card has been fully activated correctly. If in doubt, remove the SIM card from SPACETALK and test it in another phone. Check that voice, SMS and data are working.
4. Confirm if the SIM has valid credit. If necessary, recharge the SIM using the operators recharge process.
5. If available, try another SIM card in the SPACETALK watch.
When you update settings in the AllMyTribe app, it is normal that these may take a few minutes for settings to be updated on SPACETALK.
If they don't update, please check that SPACETALK has a network connection, has credit on the SIM card and is able to receive SMS and has an active data connection.
If they don't update, please check that SPACETALK has a network connection, has credit on the SIM card and is able to receive SMS and has an active data connection.
SPACETALK will automatically check for a software update in the early hours of the morning. For this to occur SPACETALK should be left powered on and charging overnight. If an update is available, SPACETALK will automatically download and install overnight.
You may also check manually to see if there are any updates by going to the Information menu on SPACETALK and scoll to the very bottom and tapping on System upgrade. Tap Check for Updates to see if there are any available updates.
Downloading of updates consumes mobile network data and may result in additional charges.
You may also check manually to see if there are any updates by going to the Information menu on SPACETALK and scoll to the very bottom and tapping on System upgrade. Tap Check for Updates to see if there are any available updates.
Downloading of updates consumes mobile network data and may result in additional charges.
Go to the relevant store (either Google Play or Apple Store) and search for AllMyTribe or SPACETALK. The app has been created by MGM Wireless. Alternatively, click the relevant links on our website.
Download and install the AllMyTribe app from the appropriate store. When you first open the AllMyTribe app it will prompt you to Register for a new account, alternatively Log In if you have an existing account.
It is possible to share access to SPACETALK devices with multiple trusted users. NO ADDITIONAL SUBSCRIPTION is necessary for secondary accounts holders if they are only using sharing. To share SPACETALK watches, please follow these steps:
Secondary Account Holder
1. Download and install the AllMyTribe app on your smartphone.
2. Open the app and create a new AllMyTribe account.
3. Once all setup and account is confirmed, in the AllMyTribe app select 'Add Device'.
4. Enter the phone number of the SPACETALK watch that you would like to request sharing access.
5. If the phone number is valid, the Primary Account Holder will receive a notification and can authorise your access to view the watch.
Primary Account Holder
1. On receipt of a sharing request, review carefully and then accept to authorise access.
Secondary Account Holder
1. Download and install the AllMyTribe app on your smartphone.
2. Open the app and create a new AllMyTribe account.
3. Once all setup and account is confirmed, in the AllMyTribe app select 'Add Device'.
4. Enter the phone number of the SPACETALK watch that you would like to request sharing access.
5. If the phone number is valid, the Primary Account Holder will receive a notification and can authorise your access to view the watch.
Primary Account Holder
1. On receipt of a sharing request, review carefully and then accept to authorise access.
Adding a device is easy. You will need to ensure that you have a SPACETALK watch with an active SIM card inserted and have a valid subscription.
Open the AllMyTribe app, click Add Device. Enter the phone number of the SIM card in your SPACETALK.
Click continue and within a few moments a code will appear on SPACETALK. This code may take a few minutes to arrive. Enter the code into the AllMyTribe app and pairing will complete.
If you do not receive a code, there maybe a problem with the network connectivity or your SIM card. Follow the steps in '3G Network Connection' and ensure your SIM card is activated and has credit on it. Refer to our Quick Start Guide for more information.
Open the AllMyTribe app, click Add Device. Enter the phone number of the SIM card in your SPACETALK.
Click continue and within a few moments a code will appear on SPACETALK. This code may take a few minutes to arrive. Enter the code into the AllMyTribe app and pairing will complete.
If you do not receive a code, there maybe a problem with the network connectivity or your SIM card. Follow the steps in '3G Network Connection' and ensure your SIM card is activated and has credit on it. Refer to our Quick Start Guide for more information.
A particular SPACETALK can be removed from the AllMyTribe app using the following procedure. Within the AllMyTribe app, select the device, go to Settings, scroll to the bottom and click Remove Device.
You can add several SPACETALK devices, but you can only enable the number of devices according to your active subscription level. To enable devices, go to your AllMyTribe app on your smartphone, click on the menu icon, go to Subscription and Enable Devices.
Cancellation of subscriptions are done through the respective app store using the primary account that the subscription was created.
For iOS
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
For Android Phone
1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap Cancel subscription.
5. Follow the onscreen instructions.
For iOS
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
For Android Phone
1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap Cancel subscription.
5. Follow the onscreen instructions.
Contacts can only be added to SPACETALK using the AllMyTribe app on a guardian's phone. From the app, select the SPACETALK device, go to settings and click add contacts. It may take a few minutes for changes made to the contacts to be synchronised to SPACETALK. If synchronisation does not take place, refer to 3G Network troubleshooting procedure.
Contacts can only be deleted from SPACETALK using the AllMyTribe app on a guardian's phone. From the app, select the device, go to settings and click contacts and delete the required contact.
On the AllMyTribe app, select a device, go to Settings, select Contact List, select a pre-existing contact and then mark as Emergency Contact.
Within the AllMyTribe app, select a device, go to Settings, select Contact List and then click on Edit. You can change the position of the contacts and also the order in which the SOS Emergency contacts are called.
SPACETALK is compatible with all UK mobile networks and their re-sellers* offering 3G mobile services.
Choose a Pay-As-You-Go or Monthly Plan with voice, SMS and approximately 200MB data per month.
Sky Mobile
O2
EE
Three
Vodafone
* SPACETALK is not affiliated with the listed network providers, and does not
warrant nor guarantee their suitability, provision of service or inclusions.
SPACETALKWATCH UK LTD
Office 9, Business FirstBurnbrae Rd, Linwood Industrial Estate
Paisley PA3 3FP
United Kingdom
| Telephone: |
 +44 (0) 208 017 5868
|
| Hours: | Mon-Fri, 8:30am-5pm (GMT) |
| (Excluding Bank Holidays) | |
| Email: | support@spacetalkwatch.co.uk |
For data requests and privacy enquiries please view this document for all the contact methods available to you.