

Spacetalk Kids
Spacetalk Kids is a mobile phone, GPS tracker and watch all-in-one wearable device.
3G networks are commonly referred to as UMTS or WCDMA. Coverage of 3G is wide spread throughout all European countries.
Please check this website link for a list of countries, operators and frequencies.
3G networks are commonly referred to as UMTS or WCDMA. Coverage of 3G is wide spread throughout all Asian countries using the 2100MHz band.
Please check this website link for a list of countries, operators and frequencies.
To maximise the battery performance, please ensure that the watch is:
• Fully re-charged overnight and ready to go each morning
• Stays ON while charging overnight to receive the latest software updates
• Screen brightness is set to 50% or less
• Lift to Wake setting is turned OFF
To further increase the battery life, consider reducing the location reporting interval via the Spacetalk app settings menu. While the default location reporting interval is set to 15 minutes, changing it to 30 minutes or 1 hour will greatly extend the battery life. You can always check the current location of the watch via the Spacetalk app “Location On Demand” feature..
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. If the person you wish to share Spacetalk Kids with is already listed as a contact then tap 'Select Contact'. Alternatively tap 'Enter Email' and enter the email address of the person you wish to share Spacetalk Kids with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap the 3 bars in the top left corner. The invitation should appear under 'My Devices'
4. Tap on the invitation and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
You may choose to enable callers who are not in Spacetalk's contact list and from unknown numbers from within the Spacetalk app.
Parents can also check the weather at their child's location by tapping on the device to revel the pop up menu then tapping 'Weather' in their Spacetalk app.
Spacetalk has been designed in Australia, and the Spacetalk apps have been developed in Australia.
Our systems incorporate industry best practice data security throughout. All data transmitted between Spacetalk and our Spacetalk apps uses enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centres in the United Kingdom.
Spacetalk and Spacetalk have been developed by Spacetalk Holdings Ltd (ASX:SPA), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. Spacetalk Holdings Pty Ltd has built a reputation for the highest-level data security and privacy through its schools business unit.
We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.
Our full privacy policy can be downloaded from the download section located in our Support pages.
Spacetalk carries the CE mark on the back cover and also in the Regulatory section under the Information menu. A Declaration of Conformity is available for download in the Support section of this website.

The actual test is called Specific Absorption Rate (SAR) and this rate needs to be below 2W/kg for proximity to head and 4W/kg for wrist worn. The highest measurement when Spacetalk was tested was 1.167 W/Kg for front of face, and 1.404 W/kg for wrist worn.
SAR is among one of the very important tests that must be completed in order to place the CE compliance mark (shown below) on products. The Radio Equipment Directive (RED 2014/53/EU) mandates that all mobile devices must be tested and certified before the CE compliance mark is placed on products. Spacetalk displays this CE compliance mark on the back of the product and in the Information menu under Regulatory Compliance section. As a publicly listed company, Spacetalk Holdings Pty Ltd has responsibility to conduct very thorough due-diligence on every product we offer for sale. A Declaration of Conformity is available for download in the Support section of this website.

AIRCRAFT
Switch off your wireless device whenever you are instructed to do so by airport or airline staff.
HOSPITALS
Mobile phones should be switched off wherever you are requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive medical equipment.
PETROL STATIONS
Obey all posted signs with respect to the use of wireless devices or other radio equipment in locations with flammable material and chemicals. Switch off your wireless device whenever you are instructed to do so by authorized staff.
INTERFERENCE
Care must be taken when using the phone in close proximity to personal medical devices, such as pacemakers and hearing aids.
For Pacemakers:
Pacemaker manufacturers recommend that a minimum separation of 15cm be maintained between a mobile phone and a pacemaker to avoid potential interference with the pacemaker. To achieve this use the phone on the opposite ear to your pacemaker and do not carry it in a breast pocket.
For Hearing Aids:
Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer to discuss alternatives.
For other Medical Devices:
Please consult your physician and the device manufacturer to determine if operation of your phone may interfere with the operation of your medical device.
When performing the pairing process, if Spacetalk Kids has been previously paired, the Spacetalk app will allow the apps previous settings to be restored.
From software version 1.17 on Spacetalk Kids, there is a PIN number to avoid accidental reset. The PIN number is the last four digits of the IMEI number. The IMEI number can be found in the Information menu.
Additionally you can check for updates from the Spacetalk app in the 'Advanced Settings' menu using the Software Update option.
Downloading of updates consumes mobile network data and may result in additional charges.
In some cases (i.e. living close to the border between two time zones), Spacetalk Kids may detect an incorrect time. To solve this problem, you can also set the time and date manually. Go to the settings menu and click Time & Date and turn the automatic time off and set manually.
IF-W515C (Australia & New Zealand) | 3G bands 850MHz/2100MHz 2G bands 850/900/1800/1900Mhz |
IF-W525C (UK & Europe) | 3G bands 900/2100MHz 2G bands 850/900/1800/1900Mhz |
Chat contacts are restricted to people who have the Spacetalk app installed or other Spacetalk devices. You can also share your group or huddle with other Spacetalk app or Spacetalk device users. A sharing code can be found in the My Account section of the Spacetalk app.
Message app is the more traditional SMS and MMS messaging functionality that supports one-to-one messaging.
Open the Spacetalk app, click 'Start Pairing' and then select the device you have. Enter your desired preferences until it prompts you to enter the Watch's mobile number. Enter the phone number of the SIM card in your Spacetalk Kids.
Click continue and within a few moments a code will appear on Spacetalk Kids. This code may take a few minutes to arrive. Enter the code into the Spacetalk app and pairing will complete. If you do not receive a code, there maybe a problem with the network connectivity or your SIM card. Follow the steps in '3G Network Connection' and ensure your SIM card is activated and has credit on it. Refer to our Quick Start Guide for more information.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. If the person you wish to share Spacetalk Kids with is already listed as a contact then tap 'Select Contact'. Alternatively tap 'Enter Email' and enter the email address of the person you wish to share Spacetalk Kids with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap the 3 bars in the top left corner. The invitation should appear under 'My Devices'
4. Tap on the invitation and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
Additionally, we take the security of your data extremely seriously. We use enterprise-grade server architecture to host our data to ensure that the highest safety protocols are followed. The hosting costs involved with these are also factored into your subscription.
We are also constantly updating our apps and product firmware with new features. To maintain our high quality control standards, our development team designs and writes all of this in Australia, rather than outsourcing this work. When you contact Spacetalk customer support, you talk to a real employee, someone who works with the product and prides themselves in providing the best possible outcome for our customers, someone that values the Spacetalk community.
1. Open your Spacetalk app on your smartphone.
2. Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that is used initially to purchase the subscription.
3. Tap the 3 bars in the top left corner and then tap 'My Account'
4. Tap 'Manage Subscription'
5. A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription upgrade.
1. Open your Spacetalk app on your smartphone.
2. Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that is used initially to purchase the subscription.
3. Tap the 3 bars in the top left corner and then tap 'My Account'
4. Tap 'Manage Subscriptions'.
5. A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription downgrade.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. If the person you wish to share Spacetalk Kids with is already listed as a contact then tap 'Select Contact'. Alternatively tap 'Enter Email' and enter the email address of the person you wish to share Spacetalk Kids with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap the 3 bars in the top left corner. The invitation should appear under 'My Devices'
4. Tap on the invitation and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
For iOS
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
For Android Phone
1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap Cancel subscription.
5. Follow the onscreen instructions.
Spacetalk has been designed in Australia, and the Spacetalk apps have been developed in Australia.
Our systems incorporate industry best practice data security throughout. All data transmitted between Spacetalk and our Spacetalk apps uses enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centres in the United Kingdom.
Spacetalk and Spacetalk have been developed by Spacetalk Holdings (ASX:SPA), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. Spacetalk Holdings Pty Ltd has built a reputation for the highest-level data security and privacy through its schools business unit.
We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.
Our full privacy policy can be downloaded from the download section located in our Support pages.
Our delivery partners have recommended that all Christmas orders should be placed before Tuesday 22nd December, where our cut off time on that day is 1pm.
While we will do our best to ensure your parcel arrives on time, we cannot guarantee delivery before Christmas Day due to increased postal and courier volumes.
To avoid disappointment, we recommend placing your order as early as you can.
FREE EXPRESS DELIVERY is provided on purchases over £70. We use a DPD NEXT DAY service for parcel delivery by next working day across the UK.
STANDARD DELIVERY is available for purchases under £70 and orders will be dispatched using Royal Mail Tracked 48 service.
For all orders - after your order has been shipped from our warehouse, you will receive a Shipping Confirmation email. This email will inform you of the carrier and tracking number.
The 'Lift to Wake' function in the settings menu is switched off by default but can be turned on in the settings menu. When turned on, the screen may illuminate frequently during normal use. We recommend to set this to off for normal use and improved battery life.
Please also check your SIM card has not run out of credit. You can check this by making a brief call from the watch to your phone. We have found in many situations, the SIM card has run out of credit and this causes the data connection to stop working. Spacetalk repeatedly tries to contact our server and drains the battery very fast during this process.
Please also check that you are using one of our recommend SIM card providers. When using a non-recommended SIM card, Spacetalk may be having difficulty with receiving the network signal and may at times be disconnected to the network. This may cause excessive battery consumption with Spacetalk is constantly trying to search or hunt for the network repeatedly.
To check the battery level, power up Spacetalk Kids and check the battery level by swiping down at the clock screen.
If Spacetalk Kids does not appear to charge, follow these steps:
1. Inspect the four gold contacts on the charging dock and on the rear of Spacetalk Kids for damage.
2. Connect the charging dock to a USB power source. Once connected confirm the light on the charging dock is green. No light indicates possibly the USB power source or the USB cable maybe faulty.
3. Attach the charging dock to Spacetalk Kids and confirm that the light turns to red after a few moments. This indicates that Spacetalk Kids is charging.
4. Clean the gold contacts on the charging dock and on Spacetalk Kids with a damp cloth. Ensure they are dry before proceeding.
1. Check to make sure the USB power source is working. A green light will indicate the charging dock is receiving power.
2. Check the charging contacts on the dock. Are they clean and visually look in good condition?
3. Check the charging contacts on the Spacetalk Kids watch. Are they clean and visually look in good condition?
From software version 1.17 on Spacetalk Kids, there is a PIN number to avoid accidental reset. The PIN number is the last four digits of the IMEI number. The IMEI number can be found in the Information menu.
Important: After the Spacetalk Kids has been reset, the initial set-up procedure and watch pairing with the Spacetalk app will need to be repeated. If Spacetalk Kids has been paired previously with the same account, when performing the pairing process the Spacetalk app will allow the apps previous settings to be restored.
You may choose to enable callers who are not in Spacetalk's contact list and from unknown numbers from within the Spacetalk app.
In case you are experiencing poor coverage, first check your mobile network provider's coverage maps. Each network provider has coverage maps for their networks available online.
1. Check to see if the SIM card has been inserted correctly. Follow the SIM Card Insertion Guide that can be downloaded in the download section of this website.
2. Restart Spacetalk Kids by holding the power button for 5 seconds and after Spacetalk Kids has shut down, power Spacetalk Kids up again.
3. Confirm the SIM card has been fully activated correctly. If in doubt, remove the SIM card from Spacetalk Kids and test it in another phone. Check that voice, SMS and data are working.
4. Confirm if the SIM has valid credit. If necessary, recharge the SIM using the operators recharge process.
5. If available, try another SIM card in the Spacetalk Kids watch.
If they don't update, please check that Spacetalk Kids has a network connection, has credit on the SIM card and is able to receive SMS and has an active data connection.
You may also check manually to see if there are any updates by going to the Information menu on Spacetalk Kids and scroll to the very bottom and tapping on System upgrade. Tap Check for Updates to see if there are any available updates.
Downloading of updates consumes mobile network data and may result in additional charges.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. If the person you wish to share Spacetalk Kids with is already listed as a contact then tap 'Select Contact'. Alternatively tap 'Enter Email' and enter the email address of the person you wish to share Spacetalk Kids with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap the 3 bars in the top left corner. The invitation should appear under 'My Devices'
4. Tap on the invitation and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
Open the Spacetalk app, click 'Start Pairing' and then select the device you have. Enter your desired preferences until it prompts you to enter the Watch's mobile number. Enter the phone number of the SIM card in your Spacetalk Kids.
Click continue and within a few moments a code will appear on Spacetalk Kids. This code may take a few minutes to arrive. Enter the code into the Spacetalk app and pairing will complete.
If you do not receive a code, there maybe a problem with the network connectivity or your SIM card. Follow the steps in '3G Network Connection' and ensure your SIM card is activated and has credit on it. Refer to our Quick Start Guide for more information.
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
For Android Phone
1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap Cancel subscription.
5. Follow the onscreen instructions.
Spacetalk is compatible with all UK mobile networks and their re-sellers* offering 3G mobile services.
Choose a Pay-As-You-Go or Monthly Plan with voice, SMS and approximately 200MB data per month.





* Spacetalk is not affiliated with the listed network providers, and does not
warrant nor guarantee their suitability, provision of service or inclusions.
SPACETALKWATCH UK LTD
Office 9, Business FirstBurnbrae Rd, Linwood Industrial Estate
Paisley PA3 3FP
United Kingdom
Telephone: |
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Hours: | Mon-Fri, 8:30am-5pm (GMT) |
(Excluding Bank Holidays) | |
Email: | support@spacetalkwatch.co.uk |
For data requests and privacy enquiries please view this document for all the contact methods available to you. |
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